Booking
Booking & Cancellation Policy
Last updated: 15 July 2026
[ADMIN TO COMPLETE] must be finalised before production launch. It is not finalised legal advice.1. Confirmation
A booking is confirmed once you receive an on-screen booking reference. Where email confirmation is enabled, it is sent separately.
2. Changes
Contact our team as early as possible to change pickup time, route or vehicle. We accommodate changes subject to availability.
3. Cancellations
[ADMIN TO COMPLETE] Confirm exact cancellation windows and any fees (e.g. free cancellation up to X hours before pickup).
We aim to be flexible with cancellations. Late cancellations or no-shows may incur a charge to cover the reserved driver time.
4. Waiting time
Airport pickups include reasonable free waiting time after landing. Additional waiting may be charged at the vehicle's published rate.
[ADMIN TO COMPLETE] Confirm free-waiting minutes for airport and non-airport pickups, and per-minute rate thereafter.
5. No-show
If we cannot locate you at the pickup point and cannot reach you by phone, the booking may be treated as a no-show.